Company

Privacy Policy

Explore how our Rental Management System keeps rent, deposits, invoices, and payouts connected.

RentalDesk.co.ke (“RentalDesk”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe, responsible, and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By accessing or using RentalDesk.co.ke, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you register, list a property, make enquiries, or contact us, we may collect:

Full name
Phone number
Email address
Location details
Account login credentials
Communication records (messages, enquiries)

b) Property & Listing Information

For property owners and agents:

Property address and location
Rental pricing and availability
Property descriptions and images
Listing preferences and updates

c) Usage & Technical Information

Automatically collected information may include:

IP address
Browser type and device information
Pages visited and actions taken on the site
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Create and manage user accounts
Display and manage property listings
Facilitate communication between renters and property owners
Improve website functionality and user experience
Respond to enquiries, feedback, and support requests
Send service-related notifications and updates
Prevent fraud, abuse, and unauthorized access
Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal data to third parties.

We may share information only in the following circumstances:

With other users, when necessary (e.g., contact details shared between renter and landlord after enquiry)
With trusted service providers who assist us in operating the platform (hosting, analytics, messaging services), under strict confidentiality agreements
When required by law, court order, or regulatory authority
To protect the rights, safety, and security of RentalDesk, its users, or the public

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Secure servers and encrypted connections (SSL)
Access controls and authentication mechanisms
Regular monitoring and system updates

While we take reasonable steps to safeguard your information, no online platform can guarantee absolute security.

5. Cookies & Tracking Technologies

RentalDesk.co.ke uses cookies to:

Remember user preferences
Improve site performance and usability
Analyze traffic and usage patterns

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of the website.

6. Your Rights

As a user, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your account and personal data (subject to legal obligations)
Withdraw consent for marketing communications
Object to or restrict certain data processing activities

Requests can be made by contacting us using the details provided below.

7. Data Retention

We retain your personal data only for as long as:

Your account remains active, or
It is necessary to fulfill the purposes outlined in this policy, or
Required by applicable laws and regulations

When data is no longer needed, it is securely deleted or anonymized.

8. Third-Party Links

RentalDesk.co.ke may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external platforms. We encourage you to review their privacy policies separately.

9. Children’s Privacy

RentalDesk.co.ke is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Continued use of the platform after changes indicates acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

RentalDesk.co.ke
📧 Email: support@rentaldesk.co.ke
📞 Phone: +254 742 648 998
🌐 Website: https://www.rentaldesk.co.ke